Order Changes & Cancellations

Effective date: October 15, 2026

Contact us promptly

To request a change or cancellation, email service@cirevonas.com with your order number, checkout email and the requested correction. We review the current order stage before confirming what is possible. Sending a request does not itself cancel an order.

Before dispatch

We will try to assist where the order can still be changed, but preparation may already be under way. Do not place a duplicate order solely because an email has not yet been answered. We will explain any practical limitation and the available next step.

Address corrections

Provide the complete corrected address. Changes that affect delivery availability or charges need to be resolved before reshipment or dispatch. We cannot promise that a carrier will redirect a parcel already in transit. Do not submit access codes or payment card information in a request.

After dispatch

A dispatched order generally follows the delivery and return process. Contact us if a carrier exception occurs. A refusal of delivery does not automatically create a refund; we need to determine the parcel’s location and any applicable rights or charges. Mandatory cancellation and consumer rights are unaffected.

Refunds for accepted cancellations

An approved cancellation refund is returned to the original payment method. We tell you when the refund has been processed; your payment provider controls posting time. Return-related inspections and refund timing are described separately in the Return & Refund Policy.

Company and contact

Dongguan Chipa Technology Co., Ltd., trading as Cirevonas.
Wu Jiandong, Owner.
Room 807, No. 18 Tingshan Road, Houjie Town, Dongguan City, Guangdong Province, China
Email: service@cirevonas.com