Return & Refund Policy

Effective date: October 15, 2026

30-day return requests

You may request a return within 30 days after receiving your order by emailing service@cirevonas.com with the order number, the item and the reason for return. Contact us before sending anything back so that we can identify the order and provide return instructions. This policy does not limit rights that cannot be excluded under applicable consumer law.

Return condition

For a change-of-mind return, keep the item unused, uninstalled and in its original condition, with any original packaging and included parts. Please provide proof of purchase or the order number. We assess items that have been used, altered, damaged after delivery or returned incomplete according to their condition and the law. We do not require original packaging where doing so would conflict with your mandatory rights.

How to return

1. Email your request within the return window. 2. Wait for the order-specific return instructions. 3. Pack the item securely and use a traceable shipping service. 4. Send the return tracking number to our support email. Keep your shipping receipt until the case is closed. Sending an item without contacting us may delay identifying and processing it.

Return address

The company address is our return address: Room 807, No. 18 Tingshan Road, Houjie Town, Dongguan City, Guangdong Province, China. This is in China. Please consider the cost of an international return before ordering. Use the order-specific instructions we provide so that the package can be identified.

Who pays return postage

For personal-preference or change-of-mind returns, the customer pays return shipping. Original outbound shipping charges are normally not refunded for a voluntary return unless required by law. For an item that arrives damaged, defective or incorrect, contact us first; we review the issue and arrange the appropriate remedy and responsibility for reasonable return costs. Do not pay for an expensive return method before discussing it with us.

Refund timing and method

After the returned item is received, we inspect it and process an approved refund within 10 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain any refusal or partial refund based on the returned condition and applicable law. Contact us if the stated processing window has passed.

Exchanges, cancellations and exceptions

For a different design, contact us to arrange a return and place a new order when appropriate; a replacement is subject to availability. Request cancellation promptly before dispatch; see Order Changes & Cancellations. We do not assume that a decorative accessory is customized or non-returnable unless that condition is clearly stated before purchase. Statutory remedies for defective or misdescribed goods remain available.

Company and contact

Dongguan Chipa Technology Co., Ltd., trading as Cirevonas.
Wu Jiandong, Owner.
Room 807, No. 18 Tingshan Road, Houjie Town, Dongguan City, Guangdong Province, China
Email: service@cirevonas.com